Shipping Policy

Effective Date: 05/10/2020

Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping method selected.

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Delivery time varies by destination (additional customs fees may apply).

Shipment Confirmation and Tracking

You will receive a shipment confirmation email with a tracking number once your order has been shipped. Please allow 24-48 hours for the tracking information to update.

Customs, Duties, and Taxes

Puppy Joy is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, etc.).

Damages

Puppy Joy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to select countries. Please check our shipping options at checkout for availability in your region. Additional fees or restrictions may apply based on the destination country.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Thank you for choosing Puppy Joy. We are committed to delivering your orders safely and promptly!